Privacy Policy

Family Care Connection respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the strict limits we place on sharing it. The short version: we do not sell, rent, or share your personal information with third-party vendors. This commitment is the heart of how we differ from national lead-generation services.

Information We Collect

We collect information you provide directly when you:

• Submit a contact form on our website
• Call or email us about senior living placement
• Engage in a consultation about your loved one's care needs

The information typically includes your name, phone number, email address, the relationship to the senior in question, the senior's care needs (Activities of Daily Living, cognition, medical context), and your preferences about location, lifestyle, and budget.

How We Use Your Information

We use your information solely to:

• Conduct your free senior living advisory consultation
• Coordinate with your hospital case manager or primary care provider when you authorize us to
• Refer you to specific senior living communities for tours when you decide to proceed
• Follow up with you about your placement decision and post-move advocacy
• Comply with legal obligations

What We Do Not Do

We do not sell, rent, or share your personal information with third-party vendors, marketers, or other senior-living companies. We do not place your information on any lead-generation list. When we refer you to a specific community for a tour, we do so with your explicit consent and only the minimum information necessary.

Many national senior placement services operate on a different model. They share your contact information with multiple communities and unrelated vendors, which is why families experience a flood of follow-up calls. We do not participate in that model.

Cookies and Website Analytics

Our website may use limited cookies and analytics tools to understand site usage and improve content. These tools collect aggregate, non-personally-identifying information about visitors. You can disable cookies in your browser without losing access to the website's content.

Communications

We will contact you only at the phone number or email you provided, and only about your active inquiry or placement. You may ask us to stop contacting you at any time, and we will do so promptly.

Data Retention

We retain consultation notes and case files for a reasonable period to support post-move advocacy and to comply with industry obligations. You may request deletion of your information at any time after your case is closed.

Your Rights

You may at any time:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for us to contact specific communities on your behalf

To exercise any of these rights, contact us at info@familycareconnection.us or (860) 824-0275.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website.

Contact Us

For questions about this Privacy Policy, contact:
Family Care Connection
Milford, Connecticut
(860) 824-0275
info@familycareconnection.us